Sometimes, QuickBooks users encounter a script error message when launching the desktop application or interacting with online services. One common occurrence of script error when using payments account applications. QuickBooks utilizes the internet settings from the default browser, like Internet Explorer or Microsoft Edge. Therefore, script errors may appear due to webpage issues or restrictions imposed on QuickBooks by these internet settings.
Here's how the error message could appear: "Error code 0. The object does not support the property or method 'startsWith.'" This section will teach you about the =Error, often caused by your internet browser's incompatible settings. So, let's go ahead!
If you need technical help to fix a QuickBooks script issue, you can contact our accounting professionals at a toll-free number, 1.855.856.0042.
What Triggers Script Error When Using QuickBooks?
You encounter the QuickBooks script error primarily due to blocked processing functions, damaged script software, or corrupted data.
- Active X components could also trigger such errors.
- The cache is stored in the default browser.
- Java, Adobe Flash, and Net Framework components have all been corrupted.
Steps to Fix Script Errors in QuickBooks Desktop
Now that we understand the factors contributing to script errors let's explore troubleshooting solutions.
Step 1: Verifying active scripting and then removing Active X
Active X controls are disabled at high-security levels in Internet Explorer. Follow these steps:
- Open Internet Explorer and navigate to Internet Options.
- Select the Tools option and click on the Security tab.
- Scroll down to find the Custom Level option.
- Look for the ActiveX controls and plug-ins setting.
- Now, click on the Default Level button and then click OK.
Remove or uninstall the ActiveX file in Internet Explorer.
- Navigate to the options in Internet Explorer to uninstall and remove the ActiveX file from your system.
- Go to the Settings tab and select the View Objects tab.
- Check for all ActiveX files currently installed in the system.
- Locate the file name starting with qboax, such as qboax11 or qboax11.dll.
- Ensure all Internet Explorer windows are closed, then delete the file from the system.
Recommended to read : Switching QuickBooks to Multi-User Mode: A Stepwise Guide
Step 2: Clear the browser's cache
If the the script error continues, we suggest clearing the browser's cache. Here's how to accomplish it using Microsoft Edge.
- Open Microsoft Edge.
- Go to Settings.
- Select Privacy and click on Clear browsing data.
- Press the Ctrl + Shift + Del keys together on your keyboard.
- Select Browsing History, Download History, Cookies, and Cache.
- Tap on Clear Now.
- Close Microsoft Edge and restart QuickBooks.
Step 3: Fix or repair Java, Adobe Flash, and .Net Framework
The error may result from damaged components essential for the software's operation. To resolve this, use the QuickBooks Install Diagnostic Tool.
- Open QuickBooks Tool Hub.
- Go to the Installation Issues tab.
- Click on QuickBooks Install Diagnostic Tool.
- Allow the tool approximately 15 to 20 minutes to repair installation files and components.
- After completion, restart your computer.
We trust that the steps mentioned above have helped resolve script error when using payments account applications for you. If the issue persists, please contact our QuickBooks Enterprise customer support team for additional assistance and troubleshooting. Please contact us at our 1.855.856.0042.
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